Professional Summary
Dedicated and results-oriented EMS Supervisor with over 8 years of experience in emergency medical services. Proven track record of effectively leading teams, optimizing operational processes, and ensuring high-quality patient care. Skilled in strategic planning, resource management, and emergency response coordination. Adept at fostering a collaborative work environment to achieve organizational goals and exceed performance metrics.
WORK EXPERIENCE
EMS Supervisor
January 2018 - Present
ABC Ambulance Services | City, State
- Lead a team of 20 EMS professionals, overseeing daily operations and ensuring compliance with industry regulations.
- Develop and implement training programs to enhance staff skills and improve response times, resulting in a 15% decrease in average response time.
- Collaborate with cross-functional teams to streamline communication processes and enhance coordination during emergency situations.
- Conduct regular performance evaluations and provide constructive feedback to team members, leading to a 10% increase in employee satisfaction and retention.
- Manage budget allocation and resource utilization, achieving a 12% cost savings through strategic procurement initiatives.
EMS Operations Manager
March 2014 - December 2017
DEF Emergency Services | City, State
- Implemented a new scheduling system that optimized resource allocation and reduced overtime costs by 20%.
- Spearheaded the implementation of a quality assurance program, resulting in a 25% improvement in patient outcomes.
- Developed and maintained relationships with local healthcare facilities to improve patient handoff processes and ensure continuity of care.
- Conducted regular audits of equipment and supplies to ensure compliance with safety standards and regulatory requirements.
- Led a team of EMTs and paramedics in delivering high-quality emergency medical services to a diverse patient population.
EMS Coordinator
June 2010 - February 2014
GHI Medical Center | City, State
- Coordinated EMS operations for a busy urban medical center, managing a fleet of ambulances and overseeing dispatch activities.
- Developed and implemented protocols for triaging patients and prioritizing responses based on acuity levels, resulting in a 30% reduction in wait times.
- Conducted regular training sessions for EMS staff on new procedures and protocols to ensure compliance with best practices and industry standards.
- Collaborated with local emergency response agencies to improve inter-agency communication and coordination during mass casualty incidents.
- Managed inventory levels and procurement processes to ensure adequate supplies and equipment availability for emergency response activities.
EDUCATION
Bachelor of Science in Emergency Medical Services,
XYZ University
Jun 20XX