Professional Summary
Dedicated and experienced Lead Medical Assistant with over 8 years of experience in healthcare settings. Proven track record of effectively managing medical teams, optimizing patient care processes, and ensuring compliance with industry regulations. Skilled in both administrative tasks and patient care, with a strong focus on delivering high-quality services and improving overall operational efficiency.
WORK EXPERIENCE
Lead Medical Assistant
January 2018 - Present
ABC Hospital | City, State
- Supervise and coordinate daily activities of medical assistants, ensuring efficient workflow and adherence to protocols.
- Implement new patient care procedures that resulted in a 15% increase in patient satisfaction scores.
- Conduct regular training sessions for medical assistants on best practices and new technologies, leading to a 20% improvement in team performance.
- Manage inventory and supplies, reducing costs by 10% through strategic procurement and inventory control.
- Collaborate with healthcare providers to develop and implement care plans for patients, resulting in a 25% decrease in patient readmission rates.
Senior Medical Assistant
March 2014 - December 2017
DEF Clinic | City, State
- Assisted in complex medical procedures, including minor surgeries and specialized treatments, ensuring patient comfort and safety.
- Maintained accurate and up-to-date patient records, leading to a 30% reduction in documentation errors.
- Managed patient scheduling and appointments, optimizing clinic efficiency and reducing wait times by 20%.
- Conducted patient education sessions on chronic disease management, resulting in a 15% improvement in patient compliance with treatment plans.
- Collaborated with insurance companies to process claims and resolve billing issues, increasing revenue by 10%.
Medical Assistant
June 2010 - February 2014
GHI Medical Center | City, State
- Assisted physicians in conducting physical examinations and medical procedures, ensuring smooth patient flow and timely care delivery.
- Administered medications and injections following established protocols, with zero incidents of medication errors.
- Coordinated referrals to specialists and follow-up care for patients, improving continuity of care and patient outcomes.
- Managed medical equipment and supplies, ensuring proper maintenance and availability for patient care.
- Provided compassionate care and emotional support to patients and their families during challenging times.
EDUCATION
Associate Degree in Medical Assisting,
XYZ College
Jun 20XX