Professional Summary
Dedicated and results-driven Lead Operations Coordinator with over 8 years of experience in optimizing operational efficiency, streamlining processes, and driving team performance. Proven track record of implementing strategic initiatives that result in cost savings, revenue growth, and improved customer satisfaction. Skilled in project management, process improvement, and team leadership. Adept at analyzing data, identifying areas for improvement, and implementing solutions to drive business success.
WORK EXPERIENCE
Lead Operations Coordinator
January 2018 - Present
ABC Company | City, State
- Developed and implemented a new scheduling system that increased operational efficiency by 20%.
- Led a team of 15 operations coordinators, providing guidance and support to ensure departmental goals were met.
- Analyzed key performance indicators to identify trends and opportunities for improvement, resulting in a 15% increase in on-time delivery.
- Collaborated with cross-functional teams to streamline processes and reduce operational costs by 10%.
- Conducted regular performance reviews and provided ongoing training to team members to enhance their skills and productivity.
Operations Manager
March 2014 - December 2017
DEF Company | City, State
- Implemented a quality control program that reduced defects by 25%.
- Oversaw inventory management processes, resulting in a 15% reduction in excess inventory.
- Developed and implemented a safety training program that reduced workplace accidents by 30%.
- Managed vendor relationships to ensure timely delivery of materials and reduce lead times by 20%.
- Conducted regular audits to ensure compliance with company policies and procedures.
Operations Coordinator
June 2010 - February 2014
GHI Company | City, State
- Coordinated daily operations to ensure smooth workflow and timely completion of projects.
- Implemented a new project management system that improved project tracking and reporting accuracy by 20%.
- Conducted regular performance evaluations of team members and provided feedback for professional development.
- Collaborated with sales and marketing teams to develop strategies for increasing customer retention, resulting in a 10% increase in repeat business.
- Managed budget and expenses to ensure cost-effective operations and maximize profitability.
EDUCATION
Bachelor's Degree in Business Administration,
XYZ University
May 2010
Master's Degree in Operations Management,
ABC University
May 2014