Professional Summary
Dedicated and results-oriented Senior Usability Specialist with over 8 years of experience in optimizing user experience and interface design. Proven track record of implementing user-centered design principles to drive measurable improvements in usability metrics and user satisfaction. Skilled in conducting usability testing, analyzing data, and collaborating with cross-functional teams to deliver intuitive and user-friendly products. Seeking to leverage expertise in usability best practices and innovative design solutions to enhance user experiences at XYZ Company.
WORK EXPERIENCE
Senior Usability Specialist
January 2018 - Present
ABC Inc. | City, State
- Led user research initiatives to identify pain points and opportunities for improvement, resulting in a 15% increase in user satisfaction.
- Developed and implemented usability testing protocols, leading to a 20% decrease in user errors.
- Collaborated with product managers and designers to create wireframes and prototypes that improved user engagement by 25%.
- Conducted heuristic evaluations and provided actionable recommendations that led to a 30% reduction in task completion time.
- Established and maintained usability guidelines and standards to ensure consistency across all digital products.
Usability Specialist
March 2015 - December 2017
DEF Corp. | City, State
- Conducted A/B testing on website features, resulting in a 10% increase in conversion rates.
- Analyzed user feedback and behavior data to inform design decisions, leading to a 15% decrease in bounce rates.
- Worked closely with developers to implement accessibility features, improving overall user experience for individuals with disabilities.
- Managed usability testing schedules and recruited participants, ensuring timely feedback for product iterations.
- Presented usability findings and recommendations to stakeholders, influencing design decisions and product roadmap.
User Experience Researcher
June 2012 - February 2015
GHI Co. | City, State
- Designed and executed user surveys to gather insights on user preferences and pain points.
- Conducted competitive analysis to identify industry trends and best practices.
- Implemented user personas and journey maps to guide product development and design decisions.
- Collaborated with cross-functional teams to prioritize usability improvements based on user feedback.
- Trained internal teams on usability best practices and user-centered design principles.
EDUCATION
Master of Science in Human-Computer Interaction,
XYZ University
May 2012
Bachelor of Arts in Psychology,
ABC University
May 2010