Professional Summary
Dedicated and results-oriented Usability Specialist with over 5 years of experience in conducting user research, usability testing, and creating intuitive user interfaces. Proven track record of improving user experience and increasing conversion rates. Skilled in analyzing data to drive design decisions and collaborating with cross-functional teams to deliver user-centric solutions.
WORK EXPERIENCE
Usability Specialist
June 2018 - Present
ABC Inc. | City, State
- Conduct user research to understand user behaviors and preferences, resulting in a 15% increase in user satisfaction.
- Plan and execute usability tests on new features, leading to a 10% decrease in bounce rates.
- Collaborate with product managers and designers to create wireframes and prototypes for new features.
- Analyze user feedback and behavior data to identify pain points and opportunities for improvement.
- Implement A/B testing strategies to optimize user flows and increase conversion rates by 20%.
Senior UX Researcher
January 2015 - May 2018
DEF Corp. | City, State
- Led a team of researchers to conduct in-depth user interviews and surveys, resulting in a 25% increase in user engagement.
- Developed personas and user journey maps to guide product development and design decisions.
- Implemented a new feedback system that led to a 30% decrease in customer support tickets.
- Worked closely with the development team to prioritize features based on user needs and business goals.
- Presented research findings and recommendations to stakeholders to drive product strategy.
UX Designer
March 2012 - December 2014
GHI Co. | City, State
- Designed user-friendly interfaces for web and mobile applications, resulting in a 20% increase in user retention.
- Conducted heuristic evaluations and usability audits to identify usability issues and propose solutions.
- Worked closely with developers to ensure designs were implemented accurately and efficiently.
- Collaborated with marketing teams to create landing pages that increased conversion rates by 15%.
- Stayed up-to-date on industry trends and best practices to continuously improve design processes.
EDUCATION
Master of Science in Human-Computer Interaction,
XYZ University
Jun 20XX
Bachelor of Arts in Psychology,
LMN College
Jun 20XX